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organización",{"path":430,"title":431,"group":168,"order":17,"alsoRoles":432},"\u002Fguides\u002Forg-owner\u002Fexport-excel-reports","Exportar informes de Excel",[28],{"path":434,"title":435,"group":436,"order":13,"alsoRoles":9},"\u002Fguides\u002Forg-owner\u002Fgrant-in-session-permissions-to-an-aide","Conceder permisos durante la sesión a un asistente","staff",{"path":438,"title":439,"group":9,"order":65,"alsoRoles":9},"\u002Fguides\u002Forg-owner","Guías para propietarios de organización",{"path":441,"title":442,"group":436,"order":21,"alsoRoles":9},"\u002Fguides\u002Forg-owner\u002Finvite-a-staff-member","Invitar a un miembro del equipo",{"path":444,"title":445,"group":415,"order":8,"alsoRoles":9},"\u002Fguides\u002Forg-owner\u002Fmanage-billing-details-and-invoices","Gestionar los detalles de facturación y las facturas",{"path":447,"title":448,"group":436,"order":8,"alsoRoles":9},"\u002Fguides\u002Forg-owner\u002Fmanage-team-members","Gestionar los miembros del equipo",{"path":450,"title":451,"group":190,"order":21,"alsoRoles":9},"\u002Fguides\u002Forg-owner\u002Fmanage-the-organization-library","Gestionar la biblioteca de la organización",{"path":453,"title":454,"group":415,"order":13,"alsoRoles":9},"\u002Fguides\u002Forg-owner\u002Fpay-an-invoice-and-restore-access","Pagar una factura y recuperar el acceso",{"path":456,"title":457,"group":38,"order":97,"alsoRoles":9},"\u002Fguides\u002Forg-owner\u002Fpermanently-delete-a-learner","Eliminar un paciente de forma permanente",{"path":459,"title":460,"group":461,"order":21,"alsoRoles":9},"\u002Fguides\u002Forg-owner\u002Fregister-a-clinic","Registrar una clínica nueva","account",{"path":463,"title":464,"group":190,"order":8,"alsoRoles":9},"\u002Fguides\u002Forg-owner\u002Freview-library-proposals","Revisar las propuestas para la biblioteca",{"path":466,"title":467,"group":419,"order":17,"alsoRoles":9},"\u002Fguides\u002Forg-owner\u002Fset-session-auto-complete-and-aide-edit-policy","Configurar la finalización automática y la edición de sesiones enviadas",{"path":469,"title":470,"group":419,"order":78,"alsoRoles":9},"\u002Fguides\u002Forg-owner\u002Fset-the-default-mastery-destination","Configurar el destino de dominio predeterminado de los objetivos nuevos",{"path":472,"title":473,"group":168,"order":21,"alsoRoles":9},"\u002Fguides\u002Forg-owner\u002Fview-organization-analytics","Ver la analítica de la organización",{"path":475,"title":476,"group":477,"order":21,"alsoRoles":9},"\u002Fguides\u002Fparent\u002Fget-started-with-the-parent-guide","Empezar con la guía de la aplicación","parent-portal",{"path":479,"title":480,"group":9,"order":65,"alsoRoles":9},"\u002Fguides\u002Fparent","Guías para padres",{"path":482,"title":483,"group":484,"order":21,"alsoRoles":9},"\u002Fguides\u002Fparent\u002Flog-home-practice-for-a-target","Registrar la práctica en casa de un objetivo","home-practice",{"path":486,"title":487,"group":477,"order":13,"alsoRoles":9},"\u002Fguides\u002Fparent\u002Freview-my-childs-sessions-and-notes","Revisar las sesiones y notas de mi hijo",{"path":489,"title":490,"group":484,"order":13,"alsoRoles":9},"\u002Fguides\u002Fparent\u002Freview-my-logged-data-and-feedback","Revisar mis datos registrados y la retroalimentación",{"path":492,"title":493,"group":484,"order":17,"alsoRoles":9},"\u002Fguides\u002Fparent\u002Fset-a-daily-practice-reminder","Configurar un recordatorio diario de práctica",{"path":495,"title":496,"group":484,"order":8,"alsoRoles":9},"\u002Fguides\u002Fparent\u002Ftrack-a-behavior-at-home","Registrar un comportamiento en casa",{"path":498,"title":499,"group":477,"order":17,"alsoRoles":9},"\u002Fguides\u002Fparent\u002Fview-my-childs-authorized-hours","Ver las horas aprobadas de mi hijo",{"path":501,"title":502,"group":477,"order":8,"alsoRoles":9},"\u002Fguides\u002Fparent\u002Fview-my-childs-progress","Ver el progreso de mi hijo",{"id":504,"title":454,"alsoRoles":9,"body":505,"description":780,"extension":781,"group":415,"journey":782,"meta":783,"navigation":784,"order":13,"path":453,"seo":785,"sitemap":786,"stem":787,"__hash__":788},"guides_es\u002Fguides\u002Forg-owner\u002Fpay-an-invoice-and-restore-access.md",{"type":506,"value":507,"toc":770},"minimark",[508,512,517,543,547,566,573,584,598,602,627,632,635,638,650,664,668,675,680,683,716,724,730,734,756,760],[509,510,511],"p",{},"Las facturas de ABACare se pagan por transferencia bancaria, fuera de la aplicación: no hay pago con tarjeta ni en línea. Cuando ABACare recibe tu transferencia, registra el pago y la factura aparece como pagada. Si una factura pasa su fecha de vencimiento sin pagar, el acceso de tu clínica se suspende hasta que se registre el pago. Esta guía muestra dónde encontrar lo que debes, cómo pagarlo y cómo vuelve el acceso.",[513,514,516],"h2",{"id":515},"antes-de-empezar","Antes de empezar",[518,519,520,533,540],"ul",{},[521,522,523,524,528,529,532],"li",{},"Trabajas en la aplicación web, como propietario de la organización. Abre ",[525,526,527],"strong",{},"Configuración"," > ",[525,530,531],{},"Facturación",". La aplicación móvil no tiene pantallas de facturación.",[521,534,535,536,539],{},"Las facturas tienen dos orígenes: una actualización que confirmas en la página de facturación (consulta ",[537,538,414],"a",{"href":413},") y la factura que se emite al inicio de cada periodo de facturación de un plan de pago.",[521,541,542],{},"Si tu clínica tiene un plan con precio personalizado acordado con ABACare, sus pagos se acuerdan directamente con ABACare y no aparecen facturas en la aplicación.",[513,544,546],{"id":545},"encontrar-la-factura-que-hay-que-pagar","Encontrar la factura que hay que pagar",[509,548,549,550,553,554,557,558,561,562,565],{},"Tras una actualización, ",[525,551,552],{},"Factura pendiente de pago"," aparece arriba en la página de facturación, con el número de factura, el ",[525,555,556],{},"Monto",", la ",[525,559,560],{},"Fecha de vencimiento"," y los días que quedan. ",[525,563,564],{},"Pago pendiente"," aparece también junto a tu plan.",[567,568],"guide-image",{":localized":569,"alt":570,"caption":571,"image":572},"true","El aviso Factura pendiente de pago en la página de facturación con el número de factura, el monto y la fecha de vencimiento, y los botones Descargar factura e Instrucciones de pago","Una factura de actualización pendiente de pago.","org-owner\u002Fpay-an-invoice-and-restore-access-1",[509,574,575,576,579,580,583],{},"La factura que se emite al inicio de un periodo de facturación no tiene aviso. ABACare la envía por correo a los propietarios de la organización, en inglés, con el monto, la fecha de vencimiento y los datos bancarios. También aparece como ",[525,577,578],{},"Pendiente"," en ",[525,581,582],{},"Historial de facturación",".",[509,585,586,587,590,591,594,595,597],{},"Para obtener la factura, selecciona ",[525,588,589],{},"Descargar factura"," en el aviso, o ",[525,592,593],{},"PDF"," en su fila de ",[525,596,582],{},". Se abre en PDF en una pestaña nueva, con los datos bancarios de ABACare.",[513,599,601],{"id":600},"pagar-por-transferencia-bancaria","Pagar por transferencia bancaria",[603,604,605,618,621],"ol",{},[521,606,607,608,611,612,615,616,583],{},"En el aviso, selecciona ",[525,609,610],{},"Instrucciones de pago",". La ventana muestra la ",[525,613,614],{},"Referencia de pago",", que es el número de factura. Para otra factura, la referencia es su número en ",[525,617,582],{},[521,619,620],{},"Transfiere el importe de la factura a la cuenta bancaria que figura en el PDF de la factura o en el correo, con el número de factura como referencia de pago.",[521,622,623,624,583],{},"Selecciona ",[525,625,626],{},"Cerrar",[567,628],{":localized":569,"alt":629,"caption":630,"image":631},"La ventana Instrucciones de pago con el número de factura como referencia de pago y la nota sobre el tiempo de procesamiento","Usa el número de factura como referencia de pago.","org-owner\u002Fpay-an-invoice-and-restore-access-2",[509,633,634],{},"La ventana dice que uses los datos bancarios de abajo, pero solo muestra la referencia. Los datos bancarios están en el PDF de la factura y en los correos.",[509,636,637],{},"Los pagos se procesan normalmente en uno o dos días hábiles. Unos cinco días antes del vencimiento, los propietarios de la organización reciben un correo de recordatorio con el monto, la fecha de vencimiento y los datos bancarios.",[509,639,640,641,643,644,647,648,583],{},"Una factura vence 15 días después de emitirse. Su ",[525,642,560],{}," aparece en el aviso y en la columna ",[525,645,646],{},"Vencimiento"," de ",[525,649,582],{},[509,651,652,653,655,656,659,660,663],{},"Si la factura sigue como ",[525,654,578],{}," más de dos días hábiles después de pagar, o enviaste la transferencia sin el número de factura como referencia, indica a ABACare qué factura pagaste, el importe y la fecha de la transferencia. Pide ayuda desde ",[525,657,658],{},"Ayuda"," al pie de la aplicación web o, mientras el acceso está suspendido, con ",[525,661,662],{},"Contactar Soporte"," en el aviso.",[513,665,667],{"id":666},"si-el-acceso-queda-suspendido","Si el acceso queda suspendido",[509,669,670,671,674],{},"Si pasa la fecha de vencimiento y ABACare no ha registrado tu pago, esa noche la factura pasa a ",[525,672,673],{},"Vencido"," y el acceso de tu clínica se suspende. Cada propietario de la organización recibe un correo al respecto.",[567,676],{":localized":569,"alt":677,"caption":678,"image":679},"El aviso Suscripción suspendida en el panel de control, con la lista de acciones bloqueadas y los botones Ir a Facturación y Contactar Soporte","El aviso que ven los propietarios de la organización y los BCBA mientras el acceso está suspendido.","org-owner\u002Fpay-an-invoice-and-restore-access-3",[509,681,682],{},"Mientras el acceso está suspendido:",[518,684,685,704,707,710],{},[521,686,687,688,691,692,695,696,698,699,701,702,583],{},"Tú y tus BCBA ven ",[525,689,690],{},"Suscripción suspendida"," en cada página de la aplicación web, con la lista bajo ",[525,693,694],{},"Mientras esté suspendida, no podrá:",". Solo se abren el panel de control, ",[525,697,527],{}," y ",[525,700,531],{},". Cualquier otra página te lleva a ",[525,703,531],{},[521,705,706],{},"Los asistentes y los padres no ven ningún aviso, y la aplicación móvil no muestra ninguna nota. Las acciones que bloquea la suspensión, como programar una sesión nueva, fallan con un error.",[521,708,709],{},"Nadie puede usar la biblioteca propia de tu clínica.",[521,711,712,713,715],{},"Tus datos se conservan. ",[525,714,662],{}," abre un correo al soporte de ABACare.",[509,717,718,719,579,721,723],{},"En la página de facturación, la factura sin pagar aparece como ",[525,720,673],{},[525,722,582],{},". Págala por transferencia bancaria como se describe arriba.",[509,725,726,727,729],{},"Los planes siguen disponibles mientras el acceso está suspendido. Cambiar el plan no paga la factura vencida, que sigue como ",[525,728,673],{}," en tu historial.",[513,731,733],{"id":732},"qué-pasa-después","Qué pasa después",[518,735,736,743,748],{},[521,737,738,739,742],{},"Cuando ABACare registra tu pago, la factura aparece como ",[525,740,741],{},"Pagado"," y cada propietario de la organización recibe un correo de confirmación del pago, en inglés.",[521,744,745,746,583],{},"Si el acceso estaba suspendido, se restablece de inmediato. Recarga la página, o cierra la sesión y vuelve a iniciarla: hasta entonces, la aplicación web puede seguir mostrando el aviso y llevándote a ",[525,747,531],{},[521,749,750,751,698,753,755],{},"Tras el pago de una actualización, ",[525,752,552],{},[525,754,564],{}," desaparecen y los planes vuelven a mostrarse.",[513,757,759],{"id":758},"guías-relacionadas","Guías relacionadas",[518,761,762,766],{},[521,763,764],{},[537,765,445],{"href":444},[521,767,768],{},[537,769,414],{"href":413},{"title":771,"searchDepth":772,"depth":772,"links":773},"",2,[774,775,776,777,778,779],{"id":515,"depth":772,"text":516},{"id":545,"depth":772,"text":546},{"id":600,"depth":772,"text":601},{"id":666,"depth":772,"text":667},{"id":732,"depth":772,"text":733},{"id":758,"depth":772,"text":759},"Encuentra la factura que debes, págala por transferencia bancaria con la referencia correcta, y qué pasa con el acceso de tu clínica cuando una factura vence sin pagar.","md","org-owner\u002Fpay-an-invoice-and-restore-access",{},true,{"title":454,"description":780},{"loc":453},"guides\u002Forg-owner\u002Fpay-an-invoice-and-restore-access","hf9E9RSH3d0GXp9iDzJdty89hl1YTs3CAFQqc7X93ck",1791746468796]