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progress",{"id":504,"title":386,"alsoRoles":9,"body":505,"description":775,"extension":776,"group":9,"journey":777,"meta":778,"navigation":779,"order":61,"path":385,"seo":780,"sitemap":781,"stem":782,"__hash__":783},"guides_en\u002Fguides\u002Fgetting-started\u002Fsign-in-and-sign-out.md",{"type":506,"value":507,"toc":764},"minimark",[508,512,517,525,529,614,619,658,662,721,725,742,746],[509,510,511],"p",{},"You sign in to ABACare with the email address and password of your account, in the web app, the mobile app or both. Every role signs in the same way. Sign out when you finish on a computer or phone that other people use.",[513,514,516],"h2",{"id":515},"before-you-start","Before you start",[509,518,519,520,524],{},"You need an active account. If your clinic invited you, ",[521,522,523],"a",{"href":376},"accept the invitation"," first to set your password.",[513,526,528],{"id":527},"sign-in","Sign in",[530,531,532,579],"platform-tabs",{},[533,534,536,544,569,572],"template",{"v-slot:web":535},"",[509,537,538,539,543],{},"Open the ABACare website and select ",[540,541,542],"strong",{},"Login"," at the top. The sign-in page opens.",[545,546,547,551,562],"ol",{},[548,549,550],"li",{},"To change the language, use the selector at the top right.",[548,552,553,554,557,558,561],{},"Enter your ",[540,555,556],{},"Email"," and ",[540,559,560],{},"Password",". Select the eye icon to check the password you typed.",[548,563,564,565,568],{},"Select ",[540,566,567],{},"Sign In",".",[509,570,571],{},"Your dashboard opens.",[573,574],"guide-image",{":localized":575,"alt":576,"caption":577,"image":578},"true","The ABACare web sign-in page with the Email and Password fields and the Sign In button","The web sign-in page.","getting-started\u002Fsign-in-and-sign-out-1",[533,580,581,584],{"v-slot:mobile":535},[509,582,583],{},"Open the ABACare app on your phone.",[585,586,587,590,604,607],"guide-steps",{},[509,588,589],{},"The sign-in screen shows whenever you are signed out.",[545,591,592,599],{},[548,593,553,594,557,596,598],{},[540,595,556],{},[540,597,560],{},". Tap the eye icon to check the password you typed.",[548,600,601,602,568],{},"Tap ",[540,603,567],{},[509,605,606],{},"The app welcomes you and opens your home screen.",[533,608,609],{"v-slot:phone":535},[573,610],{":localized":575,"alt":611,"caption":612,"image":613,":phone":575},"The mobile app sign-in screen with the Email and Password fields","The mobile sign-in screen.","getting-started\u002Fsign-in-and-sign-out-2",[615,616,618],"h3",{"id":617},"if-you-cannot-sign-in","If you cannot sign in",[620,621,622,628,637,643,649],"ul",{},[548,623,624,627],{},[540,625,626],{},"Invalid email or password"," means the email address or the password is wrong. The message does not say which, so check both. It also shows if you have not accepted your invitation yet.",[548,629,630,633,634,636],{},[540,631,632],{},"Unauthorized access",", in the web app, means your password is right but your account is not active. Ask your org owner. The mobile app shows ",[540,635,626],{}," in this case.",[548,638,639,642],{},[540,640,641],{},"Too many attempts. Please wait a moment and try again."," means there were too many tries in a short time. Wait a minute, then try again.",[548,644,645,646,648],{},"In the mobile app, a lost connection also shows ",[540,647,626],{},". Check that your phone is online.",[548,650,651,652,655,656,568],{},"If you forgot your password, select ",[540,653,654],{},"Forgot your password?"," on the web sign-in page. The mobile app has no reset option. See ",[521,657,380],{"href":379},[513,659,661],{"id":660},"sign-out","Sign out",[530,663,664,680],{},[533,665,666,669,677],{"v-slot:web":535},[509,667,668],{},"Sign out from the top bar.",[545,670,671],{},[548,672,564,673,676],{},[540,674,675],{},"Logout"," at the top right.",[509,678,679],{},"You go back to the sign-in page.",[533,681,682,685],{"v-slot:mobile":535},[509,683,684],{},"Sign out from your profile.",[585,686,687,690,714],{},[509,688,689],{},"Start from the home screen.",[545,691,692,699,709],{},[548,693,694,695,698],{},"Tap the person icon at the top right. ",[540,696,697],{},"Profile"," opens.",[548,700,701,702,705,706,568],{},"Under ",[540,703,704],{},"Account",", tap ",[540,707,708],{},"Log Out",[548,710,711,712,568],{},"Confirm with ",[540,713,675],{},[533,715,716],{"v-slot:phone":535},[573,717],{":localized":575,"alt":718,"caption":719,"image":720,":phone":575},"The Profile screen in the mobile app with Log Out under Account","Log out from your profile.","getting-started\u002Fsign-in-and-sign-out-3",[513,722,724],{"id":723},"what-happens-next","What happens next",[620,726,727,730,733,736],{},[548,728,729],{},"ABACare keeps you signed in on that device until you sign out. After 30 days without using it, you need to sign in again.",[548,731,732],{},"If your clinic deactivates your account, you are signed out.",[548,734,735],{},"If you open the mobile app with no internet connection, it signs you out. Sign in again once you are back online.",[548,737,738,739,741],{},"If your web session ends while a page is open, your next click takes you to the ABACare website. Select ",[540,740,542],{}," to sign in again.",[513,743,745],{"id":744},"related-guides","Related guides",[620,747,748,752,756,760],{},[548,749,750],{},[521,751,377],{"href":376},[548,753,754],{},[521,755,380],{"href":379},[548,757,758],{},[521,759,392],{"href":391},[548,761,762],{},[521,763,395],{"href":394},{"title":535,"searchDepth":765,"depth":765,"links":766},2,[767,768,772,773,774],{"id":515,"depth":765,"text":516},{"id":527,"depth":765,"text":528,"children":769},[770],{"id":617,"depth":771,"text":618},3,{"id":660,"depth":765,"text":661},{"id":723,"depth":765,"text":724},{"id":744,"depth":765,"text":745},"Sign in to ABACare in the web app or the mobile app, and sign out when you are done.","md","aide\u002Fsign-in-and-sign-out",{},true,{"title":386,"description":775},{"loc":385},"guides\u002Fgetting-started\u002Fsign-in-and-sign-out","MN_HgQmDIMLWPkGHcAYCLs0xr8jqsJ-foHdv3TIgVu4",1791746464756]