Breadcrumb: Getting Started
Reset a forgotten password
Get a reset link by email and choose a new ABACare password in the web app.
If you forgot your password, you can choose a new one yourself. ABACare emails you a reset link, and you set the new password from that link. This works for every role. The reset happens in a web browser, even if you only use the mobile app: the mobile app has no reset option.
Before you start
- You need access to the email inbox of your ABACare account.
- Have the exact address your account uses at hand, for example the one your invitation was sent to.
Request a reset link
- Open the web sign-in page and select Forgot your password?. The Forgot Password page opens.
- In Email Address, type your address exactly as your account holds it, with the same capital and small letters.
- Select Send Reset Link.
When ABACare finds your account, the page shows If the email exists, a reset link has been sent. Please check your inbox.
If the page shows Invalid email or password instead, in English, ABACare did not find an account with that exact address. Check the spelling and the capital letters, then try again. After several requests in a short time you see Too many attempts. Please wait a moment and try again.
Set a new password
- Open the email with the subject "Reset your ABACare password". It is in English, whatever language your clinic uses.
- Select Reset Password in the email. If the button does not work, copy the link below it into your browser. The link works for 1 hour, and only the most recent link works.
- On the Reset Password page, type your new password in New Password. It needs at least 8 characters, with an uppercase letter, a lowercase letter, a number and one of these special characters: @ $ ! % * ? & #. Other symbols and spaces are not accepted.
- Select Reset Password.
The page confirms the change. Select Go to Login to sign in.
If the reset does not work
- Token expired or invalid means the link is older than 1 hour, was already used, or a newer link replaced it. Request a new link.
- An unexpected error occurred usually means the new password does not meet the rules in step 3. Check it and try again.
What happens next
Your old password stops working. Sign in with the new one, in the web app and in the mobile app.