Manage billing details and invoices

The billing page holds everything about how your clinic is invoiced: the business details ABACare prints on each invoice, whether your clinic can go beyond its plan's limits for an extra charge, and the history of your invoices. It also shows how much of each limit you use this month, under Usage Overview.

Before you start

• You work in the web app, as the org owner. Open Settings > Billing. The mobile app has no billing screens.
• You can add billing details on any plan, and you need them before moving to a paid plan. The overage settings and the billing history appear on paid plans only.

Add or edit your billing details

1. In the Billing Details card, select Add Billing Details, or Edit when details are already saved.
2. Fill in Business Name, Address Line 1, City, State / Province and Postal Code, and pick the Country. These are required. Address Line 2 is optional.
3. If you want, add your tax identifier. The field's name depends on the country, for example a VAT number in EU countries. The field name and the country list are in English.
4. If you want, add a Billing Email.
5. Select Save, or Cancel to close the window without changes.

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A missing required field shows a message such as Business name is required, and nothing is saved. Once saved, the message Billing details saved successfully appears and the card shows the new details.

The hint under Billing Email says invoices go to that address. In fact, ABACare emails invoices, reminders and payment confirmations to the clinic's org owners, whatever this field holds.

Allow usage beyond your plan's limits

On a paid plan whose invoices are paid, the Overage Settings card lets your clinic go beyond the plan's limits for an extra charge, instead of being stopped at the limit. The card lists the Overage Pricing for each extra BCBA, aide, learner, storage and AI credit.

1. Turn on the switch next to Allow usage beyond plan limits?.
2. The Enable Overage Billing window explains that usage beyond the plan is charged at the end of each billing cycle, based on the peak usage in the period. Select Enable Overage, or Cancel to leave it off.

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The message Overage billing has been enabled. appears, and a Projected Bill (Current Cycle) card shows the base plan, any overage charges so far and the Projected Total.

To turn overage off, turn the switch off. There is no confirmation. While your clinic uses more than the plan includes, this is refused with a message in English: reduce your usage first.

With overage on, when someone adds a BCBA, an aide or a learner beyond the plan, the Plan Limit Exceeded window shows the extra monthly cost, and Continue Anyway adds them. With overage off, the addition is refused with a message such as Learner limit reached for your plan.

Find and download your invoices

The Billing History card lists your clinic's invoices, newest first, with the Invoice #, Date, Description (the plan and the period it covers), Amount, Status and Due Date. The status is Paid, Pending or Overdue.

Select PDF on a row to open the invoice in a new tab. The invoice is in English and Romanian, and carries ABACare's bank details. The button is greyed out when an invoice has no PDF.

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What happens next

• New invoices use the billing details saved when they are issued. Invoices already issued keep the details they were issued with.
• On a paid plan, a new invoice is issued at the start of each billing period and shows as Pending until ABACare records your payment. To pay it, see Pay an invoice and restore access.
• While an invoice waits for an upgrade payment, or while access is suspended, the Overage Settings card is hidden. The projected bill stays if overage was already on.
• Changes to billing details and overage are not logged, and nobody is notified.

Related guides

• Change the subscription plan
• Pay an invoice and restore access